When it comes to insurance, it's important to know which companies have the most complaints. The American Association for Justice (AAJ) conducted extensive research to determine which are the 10 worst insurance companies in the United States. Geico customers were most likely to complain about claims (53.6%), while Chubb customers were the least (38.6%). Nationwide ranked highest in the complaints index for auto insurance, while Chubb ranked best in homeowners insurance.
Allstate has earned the title of the worst insurance company due to its confusing policy language and its CEO's statement that “Allstate's obligation is to make a profit for our shareholders”. California and other states initiated investigations and filed lawsuits against Unum due to their denial of claims, and the United States Court of Appeals for the Ninth Circuit ruled that a denial challenged medical science. Torchmark, now known as Liberty Mutual, focuses primarily on policies in Alabama, Texas and other southern states, but has been reported to employ some very unpleasant practices. Allstate, State Farm and Liberty Mutual have all sought help from consulting firms to reduce costs, leading to delays in processing claims and unjustified denials of claims.
The type of insurance that policyholders filed the most complaints about was accident and health insurance (37.7%), followed closely by car insurance (33.7%).In order to help consumers before they have to file a claim, it is important to check an insurer's complaint log, especially if it's a small insurer that offers a good rate but hasn't heard much about its reputation. If an insurer's complaint rate is high, it is wise to check your record with your state's insurance department and find out if coercive action has been taken against the insurer. It is also important to be aware of any potential problems with an insurer before signing up for a policy. Consumers should also be aware of any potential discrimination when it comes to premiums charged by an insurer. When looking for an insurance company, it is important to consider customer satisfaction ratings as well as complaint logs.
It is also important to understand how an insurer handles claims and how they treat their policyholders. Consumers should also be aware of any potential risks associated with an insurer before signing up for a policy. Overall, it is important for consumers to do their research before signing up for an insurance policy. Knowing which companies have the most complaints can help consumers make informed decisions when it comes to choosing an insurance provider.
